Return Policy

Unused, clean, and original-condition products may be eligible for return within 30 days of delivery. Items must be returned with any original packaging, tags, or included materials when applicable.

Unused, clean, and original-condition products may be eligible for return within 30 days of delivery. Items must be returned with any original packaging, tags, or included materials when applicable.

For safety and hygiene reasons, opened treats, used gear, chewed products, heavily soiled items, and final-sale items are not eligible for return.

If you ordered the wrong size, length, or product type, contact us and we’ll help determine whether an exchange is available.

If your order arrives damaged or you received the wrong item, contact us as soon as possible with your order number and photos of the product and packaging.

To start a return, contact RuffRuffs with your order number, the item you want to return, and the reason for the return. We’ll review your request and provide the next steps.

Once a return is received and inspected, eligible refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.