Shipping Policy

Most orders are processed within 2–5 business days. Processing time may vary during busy periods, product launches, holidays, or custom order windows.

Shipping rates are calculated at checkout based on your order, location, and available carrier options.

Delivery times depend on the shipping method selected at checkout and the carrier’s current delivery schedule. Once an order leaves our facility, carrier delays may occur outside of our control.

When your order ships, you will receive tracking information by email if tracking is available for your shipment.

Please make sure your shipping address is accurate before completing your order. RuffRuffs is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If your tracking has not updated or your order appears delayed, please contact us with your order number. We’ll help review the shipment and determine the next best step.

If you have a question about your order, contact us and include your order number so we can help faster.