Frequently Asked Questions
Ordering & Shipping
How long does it take to process an order?
Most orders are processed within 2–5 business days. Processing time may vary during busy periods, product launches, holidays, or custom order windows.
How are shipping rates calculated?
Shipping rates are calculated at checkout based on your order, location, and available carrier options.
Will I receive tracking?
When tracking is available, you’ll receive tracking information by email after your order ships.
What should I do if my order looks delayed?
If tracking has not updated or your order appears delayed, contact us with your order number. We’ll help review the shipment and determine the next best step.
Returns & Exchanges
Can I return a product?
Unused, clean, original-condition products may be eligible for return within 30 days of delivery. Items must be returned with any original packaging, tags, or included materials when applicable.
Can I return treats?
Opened treats are not returnable for safety and hygiene reasons.
What if I received the wrong item?
Contact RuffRuffs with your order number, the item you want to return, and the reason for the return. We’ll review your request and provide the next steps.
How do I start a return?
Contact RuffRuffs with your order number, the item you want to return, and the reason for the return. We’ll review your request and provide the next steps.
Product Fit & Use
How do I choose the right leash?
Start with your dog’s size, training goal, and handling environment. Slip leads are useful for simple control, while long lines are better for recall work and controlled freedom.
What length leash should I choose?
For everyday handling, shorter leads are usually better. For recall, decompression walks, or distance work, a long line is usually more useful.
Are slip leads right for every dog?
No. Slip leads should be used responsibly and may not be appropriate for every dog or handler. Use them with calm timing, correct fit, and clear communication.
Training Gear & Treats
Do you sell both gear and treats?
Yes. RuffRuffs focuses on trainer-tested equipment and training rewards for real-world handling.
Are your treats for training or snacking?
Our treats are positioned as training rewards, meaning they are selected for repetition, focus, and motivation during training.
Is RuffRuffs connected to Insight K-9 Solutions?
Yes. RuffRuffs is connected to the same dog training background behind Insight K-9 Solutions.
Do you offer trainer or wholesale pricing?
Trainer and wholesale options may be available as RuffRuffs grows. Contact us with your business information and what products you are interested in.