Contact RuffRuffs

Need Help Choosing Gear?

Have a question about leashes, training rewards, orders, shipping, or which product is right for your dog? Send us a message and we’ll help point you in the right direction.

Send Us a Message

Tell us what you’re looking for, what product you’re asking about, or what kind of dog you’re shopping for.
Customer Support

We’re Here to Help

Whether you’re choosing your first slip lead, comparing training treats, or checking on an order, we want RuffRuffs gear to make sense for you and your dog.
Email: support@ruffruffs.com
Order Questions: Please include your order number if you are asking about an existing purchase.
Product Questions: Tell us your dog’s size, age, training goal, and the product you are considering.
Built by Trainers. Tested Every Day.
Quick Help

Common Reasons to Contact Us

Here are the most common things we can help with before or after your order.

Choosing Gear

Need help deciding between a slip lead, long line, collar, or training reward? Tell us about your dog and your goals.

Order Support

Have a question about an order, shipping, tracking, or delivery? Include your order number when you contact us.

Product Fit

Not sure what size, length, or style makes sense? We can help you choose the most practical option.

Wholesale / Trainers

Interested in trainer pricing, bulk orders, or carrying RuffRuffs products? Contact us with your business information.
Training Background

Need Training Help Too?

RuffRuffs is connected to Insight K-9 Solutions, a professional dog training business. If your question is about training services, behavior help, or working directly with a trainer, visit Insight K-9 Solutions.
Visit Insight K-9

Gear Questions vs. Training Questions

Use Ruff Ruff's for product, order, gear, and reward questions. Use Insight K-9 Solutions for dog training services, behavior modification, obedience, protection work, tracking, and service dog training.

Ready to Find the Right Gear?

Shop trainer-tested dog equipment and rewards built for real-world handling.
Shop RuffRuffs Gear